Privacy Policy

We are committed to safeguarding the privacy of our users. This policy applies in full where you use our Application. By accessing or using the Application, you agree to the terms of this Privacy Policy. AKOS is committed to protecting the personal information of our users and to maintaining the confidentiality of all health-related data provided to us in the course of using our services. This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

We collect several different types of information for various purposes to provide and improve our services to you.

AKOS uses the collected data for various purposes:

• To provide and maintain the Application and its services
• To notify you about changes to our services
• To allow you to participate in interactive features of our Application
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Application
• To monitor the usage of the Application
• To detect, prevent and address technical issues
• To send you health tips, appointment reminders, and promotional offers (with consent)
• To process payments and fulfil orders for medicines, lab tests, and consultations
• To comply with legal obligations under applicable Indian laws

AKOS does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Healthcare Providers: With doctors, diagnostic centres, pharmacies, and other healthcare partners strictly for the purpose of delivering the services you have requested.
• Service Providers: With trusted third-party vendors who assist us in operating our Application, conducting our business, or servicing you, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred. We will provide notice before your personal data is transferred.

Our Application does not knowingly collect personally identifiable information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data without your consent, please contact us at hello@akosmd.in. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers immediately.

Our Application may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We encourage you to use a strong password and to keep your login credentials confidential.

Like many websites and applications, we use “cookies” to collect information. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes. We use cookies to enhance your experience on our Application, remember your preferences, analyse usage patterns, and deliver relevant advertising. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Application. We also use web beacons (small electronic files) to count users who have visited certain pages and to verify system and server integrity.

AKOS will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Application, or we are legally obligated to retain this data for longer time periods.

Under applicable Indian law, you have certain rights with respect to your personal data:

• The right to access, update or delete the information we have about you.
• The right to object to our processing of your personal data.
• The right to request that we restrict the processing of your personal data.
• The right to data portability — to receive a copy of the data we hold about you.
• The right to withdraw consent at any time where AKOS relies on your consent to process information.

To exercise any of these rights, please contact us at hello@akosmd.in. We will respond to your request within 30 days.

You may opt out of receiving promotional communications from AKOS at any time by following the unsubscribe link in our emails, replying STOP to any SMS, or contacting us directly at hello@akosmd.in. Please note that even if you opt out of promotional communications, we may still send you transactional messages related to your active services, appointments, and account activity.

AKOS reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Application after any changes constitutes your acceptance of the new Privacy Policy.

In accordance with Information Technology Act, 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below. If you have any questions about this Privacy Policy, please contact us: